This is where you the customer and KLM-TECH have always had a harmonious relationship. We know that our customers appreciate taking care of the quick fixes right away. We have found that our customers are considerate when a piece of equipment is reported to be in need of time consuming work. They tell us "No hurry." Thanks!

If it's something small like a solder connection, stop by and we will take care of it right then or have it ready for pickup later on in the day. If you call before visiting, we can tell you when to bring your little project by and may be able to repair it while you wait.

When parts need to be ordered, the turn around time is still fairly quick. Typically two to three weeks time for completion, and testing of repaired equipment. Of course if parts are backordered it may take longer. If we cannot locate replacement parts after searching for about two weeks, equipment will be returned as non-repairable.

All equipment sent in for an estimate, must include a $20.00 non-refundable estimate fee.

If the estimate given is accepted, The $20.00 deposit will be applied towards the total repair bill. As estimates derived from diagnosis are almost half of the repair service, we appreciate your understanding. Many times we have to order parts just to further diagnosis. This can often take $20 or more. In no way do we get rich form a $20 deposit.

Sorry, no quick guesstimates or "About how much to repair..."Florida lightning" has taught us well that failures are unpredictable.

Please see our current fees schedule for more deatils.

After diagnosing your equipment we will prepare a written estimate for you to submit to your insurance company. The written estimate fee is currently $35.00 per item. Check with your insurance company for reimbursement of the estimate.

Are you sure your policy covers radios?
We have recently discovered that some Insurance companies are not covering radio equipment. Please check your Insurance policy thoroughly. Below is an actual response from an Insurance company on a radio equipment claim. This may give you an idea what to look for.

" Please be advised, no coverage can be afforded for the damaged radios due to the following policy exclusion, Section I Property Not Covered states: We do not cover:

12. citizens band radios, car phones, radio transceivers, radio transmitters, radar detectors, antennas and other similar equipment. This exclusion does not apply to antennas attached to a covered building. "

As with anything really, this varies. Parts warranty varies from manufacturer to manufacturer. With labor warranty we go by "what feels right". Usually, if it's the same failure in the same way again within six months we will take care of the labor cost. If the labor warranty period is shorter than six months, it will be stated on the bill.

We accept Checks and US Postal Money Orders. Checks must clear before item is released for shipping. A money order would be the faster way to go.

Due to high processing fees by the card companies, we no longer accept payments by credit cards. We do not wish to pass these fees onto customers in the form of higher repair bills. We apologize for any inconveniences.

We seek the least expensive route and insure items being returned to you. Usually, FedEx is the cheapest way to go.

After proof of shipment (send you a tracking number), we are not responsible for carriers losing any items. We will not replace any items by lost by a carrier. This is why we insure each item.

Only actual cost of shipping applies. Ther are no 'handling charges'.